An Authoritative eBook To Help Ensure Your Success
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Validated Ways To Provide Award Winning Customer Service That Exceeds Your Customer's Expectations

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THIS EBOOK'S SYNOPSIS
As you read this eBook one thing will become clear; it's that the quality of training you give to your customer service personnel will spell the difference between unsatisfactory customer service and award-winning customer service. This eBook will provide you with proven training tools, instructions, ideas, suggestions, examples and wisdom used by all award winning customer service departments.
This eBook will take all the guesswork out of what you need to do to create or upgrade your customer service department. Order it today and you'll be well on your way to a better customer service department tomorrow.

Table of Contents

INTRODUCTION

AWARD WINNING CUSTOMER SERVICE DEFINED

5 THINGS EVERY CUSTOMER EXPECTS FROM YOUR COMPANY OR ORGANIZATION

HOW TO CAPITALIZE ON THE GOLDEN MOMENT OF CUSTOMER SERVICE?

14 PROVEN TECHNIQUES USED IN AWARD WINNING CUSTOMER SERVICE DEPARTMENTS

HOW TO MONITOR CUSTOMER SERVICE SUCCESS

SAMPLE CUSTOMER SATISFACTION SURVEY < TO BE PRINTED ON COMPANY LETTERHEAD
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Since 1965, Gene Levine Associates has built a renowned reputation for designing and implementing successful tailored educational programs for every conceivable business or organization. Our eBooks and training materials are benchmark premier encyclopedic texts intended for those who fully understand that they get what they pay for. Your competition is hoping you won't buy this eBook . . . so you disappoint them and order your copy now!
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